Managing Forms Submitted
The Messages section within the Engage CRM is designed to aggregate and display all messages submitted through forms on your website or sales funnel.
This centralized approach ensures that every customer inquiry or feedback is captured and made easily accessible, allowing for quick reviews and responses.
Filtering by Specific Forms
Enhancing the management of messages, the CRM provides robust filtering options that allow you to isolate communications related to specific forms. For instance, you can filter to view only messages from a "Contact Us" form or a service request form.
This targeted filtering is especially useful for large sites with multiple points of contact, helping you streamline responses and manage large volumes of inquiries efficiently. You also have the flexibility to export these filtered messages, facilitating further analysis or integration with external management tools.